Terms and conditions

Last updated 26 August, 2025

AGREEMENT TO OUR LEGAL TERMS

Richmoure company is in the process of being formally established. At this stage, all services are provided under the following individual entity: Bianca Leonte – P.IVA 12315150966 | Via Palmiro Togliatti 34, Corbetta (Milano), Italy

We the “individual entity” operate the website https://www.richmoure.com (the “Website”) and all related services offered through it. By accessing or using the Services through the Website, you acknowledge and agree that you have read, understood, and accepted these Terms and Conditions, which form a legally binding agreement between you and Richmoure.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for individuals who are at least 18 years old and no older than 30 year old. Persons under the age of 18 and older than 30 are not permitted to use the Services.

For legal inquiries, please contact us at concierge@richmoure.com.

For transparency, we recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

2. PRODUCTS

3. INTELLECTUAL PROPERTY RIGHTS

4. USER REPRESENTATIONS

5. PURCHASES AND PAYMENT

6. APPLICATIONS

7. REFUNDS POLICY

8. PROHIBITED ACTIVITIES

9. CONTRIBUTION LICENSE AND INTELLECTUAL PROPERTY

10. USER-GENERATED CONTRIBUTIONS

11. SERVICES MANAGEMENT

12. PRIVACY POLICY

13. TERM AND TERMINATION

14. MODIFICATIONS AND INTERRUPTIONS

15. GOVERNING LAW

16. DISPUTE RESOLUTION

17. CORRECTIONS

18. DISCLAIMER

19. LIMITATIONS OF LIABILITY

20. INDEMNIFICATION

21. USER DATA

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

23. MISCELLANEOUS

24. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to applicable law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those who choose to access the Services from locations outside the European Union do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent such laws are applicable.

The Services are not tailored to comply with industry-specific regulations (such as those relating to healthcare, financial services, or other regulated sectors). Therefore, if your interactions are subject to specific legal or regulatory requirements, you may not use the Services for such purposes.

2. PRODUCTS

All products are subject to availability. We reserve the right to discontinue any product at any time for any reason. Prices for all products are subject to change.

3. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or authorized licensee of all intellectual property rights related to our Services, including but not limited to website design, trademarks, service marks, logos, text, images, and any other materials provided within the Services (collectively, the “Content”), as well as any distinctive signs associated with Richmoure (the “Marks”).

The Content and Marks are protected under Italian, European, and international intellectual property laws.

All Content and Marks are provided “AS IS” for personal, non-commercial use only.

Your Use of Our Services

Subject to compliance with these Legal Terms, including the “Prohibited Activities” section, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access the Services;

• Download or print a copy of any Content to which you have properly gained access, solely for personal, non-commercial use.

Except as expressly permitted, no part of the Services, Content, or Marks may be copied, reproduced, modified, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise used for any commercial purpose without our prior written consent.

If you wish to use any of the Services, Content, or Marks beyond what is explicitly allowed in these Legal Terms, please submit a request to concierge@richmoure.com. Any granted permission must include proper attribution to Richmoure as the owner or licensee of the Content or Marks, ensuring that copyright and proprietary notices remain visible.

We reserve all rights not expressly granted in these Legal Terms. Any violation of our Intellectual Property Rights will result in an immediate termination of your right to use the Services.

Applications and Provided Materials

By submitting an application to become a potential member of Richmoure, you may be asked to provide information, documents, or other materials (“Application Materials”). You acknowledge and agree that:

• All Application Materials are provided voluntarily and will be used exclusively for the purposes of evaluating your candidacy and managing the selection process.

• Application Materials are not considered confidential, except for the protection of personal data which will be handled in accordance with our Privacy Policy.

• You represent and warrant that all information you provide is accurate, truthful, and does not infringe the rights of any third party.

• You are solely responsible for the accuracy and legality of the Application Materials you submit.

• You agree to indemnify Richmoure against any damages or legal consequences arising from inaccurate, misleading, unlawful, or unauthorized information provided in your Application.

4. USER REPRESENTATIONS

By submitting an application or otherwise using our Services, you represent and warrant that:

• You have the legal capacity to accept and comply with these Terms & Conditions;

• You are at least 18 years old, or of legal age in your country of residence;

• You will not access or interact with the Services through automated or non-human means, including bots, scripts, or similar tools;

• You will not use the Services for any illegal, fraudulent, or unauthorized purpose;

• Your use of the Services will comply with all applicable laws and regulations;

• All information you provide during the application process is truthful, accurate, and up to date.

If any information provided is false, misleading, outdated, or incomplete, or if you otherwise breach these representations, Richmoure reserves the right to suspend or terminate your access to the Services and, if applicable, to immediately discontinue your participation in the evaluation and selection process.

5. PURCHASES AND PAYMENT

We accept the following forms of payment through LaunchPass:

  • Visa

  • Mastercard

  • American Express

  • ApplePay

You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Services. You further agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Sales tax, if applicable, will be added to the price of your purchases based on your location. We may change prices at any time, and any such changes will be reflected at the time of purchase.

By making a purchase, you agree to pay all charges at the prices then in effect for your candidacy and any applicable taxes. You authorize us to charge your chosen payment provider for these amounts when placing your order. We reserve the right to correct any errors or mistakes in pricing, even after payment has been processed.

We reserve the right to refuse any order placed through our Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. This may include orders placed under the same customer account, using the same payment method, or sharing the same billing or shipping address. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be made by dealers, resellers, or distributors.

6. APPLICATIONS

Application Fee

The application to become a member of Richmoure Palace has requires the payment of a one-time, non-refundable fee. This fee grants you the opportunity to enter the selection process but does not guarantee membership. There are no renewals, subscriptions, or recurring charges associated with the application.

Application Process

By purchasing an application to become a Member of Richmoure Palace, you gain access to a PDF containing all the information and documents required for the selection process. Providing this information is mandatory; failure to submit complete or accurate data will prevent your participation in the selection. Should you have any questions regarding the application or process, you may contact us for clarification at any time.

The selection process consists of two stages: an initial evaluation based on your submitted materials, followed by a personal interview in one of the designated cities (New York, Milan, Montecarlo, Paris, London, or Los Angeles) for those who successfully pass the first stage. The duration of the selection process may vary depending on the number of applications received, but Richmoure strives to complete this process within three (3) months.

Members Benefits

Once selected as a Member of Richmoure Palace, you will gain access to exclusive benefits designed specifically for the Members. These benefits may evolve over time, but Richmoure guarantees that no benefits will be removed from any Member; additional benefits may be added as the project develops.

When the Palaces are completed, Members will be granted use of a luxury residence in one of the selected cities for a period of one (1) to three (3) years, depending on availability and agreement with the applicant. Members will also have access to a dedicated uber and concierge service, priority access to events, and complimentary use of the Palace’s spa, beauty boutique, and other facilities, with additional services available for purchase if desired.

Non-Selected Applicants

Applicants who are not selected will be placed on a waiting list. Those on the waiting list will have priority access to certain services or events at Richmoure Palace once available. Additionally, all non-selected applicants will receive a complimentary day at Richmoure Palace as a gesture of appreciation for their interest and support of the project.

Cancellation

If, for personal reasons, you no longer wish to participate in the evaluation and selection process, you may request the cancellation of your application by sending an email to concierge@richmoure.com. Please note, however, that the application fee remains non-refundable under any circumstances.

Fee Changes

We may, from time to time, make changes to the membership fee and will communicate any price changes to you in accordance with applicable law.

7. REFUNDS POLICY

 All sales are final and no refund will be issued.

8. PROHIBITED ACTIVITIES

By applying to become a member of Richmoure Palace, you agree to use the Services solely for the purpose of participating in the selection process. All information, documents, and communications provided to you by Richmoure (including, but not limited to, PDFs, emails, or any other materials) are strictly confidential and may not be shared, disclosed, or distributed to any third party under any circumstances.

You also agree not to:

  • Misrepresent yourself or provide false, inaccurate, or misleading information during the application process.

  • Attempt to access, copy, or use any part of the Services, documents, or content for commercial purposes without prior written consent.

  • Circumvent, disable, or interfere with any security measures or limitations implemented by Richmoure.

  • Harass, threaten, or harm any member of Richmoure, its employees, agents, or affiliates.

  • Engage in automated collection of data, use bots, or employ scripts to interact with the Services.

  • Impersonate another person, use a false identity, or attempt to manipulate the selection process.

Richmoure reserves the right to suspend, terminate, or exclude any applicant from the selection process if any of the above rules are violated.

9. CONTRIBUTION LICENSE AND INTELLECTUAL PROPERTY

By participating in the application process and related Services, you agree that Richmoure may access, store, process, and use any personal data, feedback, or contributions you provide through the application process and related Services, in accordance with our Privacy Policy and your preferences (including settings).

By submitting suggestions, feedback, or any other content (hereafter "Contributions") regarding the Services, you grant Richmoure a worldwide, royalty-free, non-exclusive license to use, modify, distribute, and publicly display such Contributions for any purpose, without compensation to you. This includes but is not limited to promotional, marketing, and community-building purposes.

You retain full ownership of your Contributions, including all intellectual property rights or other proprietary rights associated with them. However, you acknowledge that by submitting Contributions, you grant Richmoure the right to use your Contributions as outlined above.

Richmoure is not responsible for any statements, representations, or opinions made in your Contributions. You are solely responsible for the content you share within the Services and you agree to release Richmoure from any liability arising from your Contributions. You also agree not to take any legal action against Richmoure regarding the content you provide.

10. USER-GENERATED CONTRIBUTIONS

Richmoure provides applicants with the opportunity to submit materials, information, or documents (collectively, “Contributions”) as part of the application process to become a Richmoure Palace Member. Contributions may include, but are not limited to, personal information, resumes, portfolios, photographs, videos, written statements, and any other requested materials.

By submitting any Contributions, you represent and warrant that:

  • You own or have the necessary rights, licenses, and permissions to submit your Contributions to Richmoure.

  • Your Contributions do not infringe upon any third-party rights, including copyright, trademark, patent, trade secret, or moral rights.

  • Any identifiable individuals in your Contributions have provided their consent for inclusion.

  • Your Contributions are accurate and not misleading or deceptive.

  • Your Contributions do not contain unsolicited promotions, spam, or illegal content.

  • Your Contributions do not include offensive, defamatory, harassing, threatening, or otherwise objectionable material.

  • Your Contributions respect the confidentiality and exclusivity of the application process and are not shared externally without Richmoure’s express permission.

Violation of these terms may result in disqualification from the selection process and/or permanent exclusion from future application opportunities.

11. SERVICES MANAGEMENT

Richmoure reserves the right, but is not obligated, to:

1. Monitor the submission and application process to ensure compliance with these Legal Terms.

2. Take appropriate legal action against any individual who violates these Legal Terms or applicable laws, including, if necessary, reporting such actions to law enforcement authorities.

3. Restrict, limit, or terminate access to the application process or disqualify any applicant who provides false, misleading, or incomplete information, at Richmoure’s sole discretion and without prior notice.

4. Remove or reject any submissions that are incomplete, incorrect, or otherwise deemed unsuitable for the selection process.

5. Manage the application and selection process in a way that ensures the protection of Richmoure’s rights, the confidentiality of applicant materials, and the integrity of the selection procedure.

Richmoure operates in compliance with applicable Italian and EU regulations regarding digital services, privacy, and user rights.

12. PRIVACY POLICY

We take your data privacy and security seriously. By using the Services, including submitting your application to become a Member Star, you agree to be bound by our Privacy Policy, which is fully incorporated into these Legal Terms.

Richmoure operates in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Italian privacy laws. Specifically:

  • We collect, store, and process personal data only as necessary for the purpose of managing your application and facilitating the selection process.

  • Users have the right to access, correct, delete, or request restriction of their personal data.

  • Personal data is stored securely and will not be transferred outside the European Economic Area (EEA) without appropriate safeguards in place.

By applying from outside the European Union, you acknowledge and accept that your data may be processed in compliance with EU and Italian regulations.

For further details regarding your rights and how your data is used, please refer to our full Privacy Policy.

13. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect for the duration of your engagement in the Richmoure palace Membership application process.

Without limiting any other provision of these Legal Terms, Richmoure reserves the right, at its sole discretion and without notice or liability, to deny access to the application process or discontinue your candidacy at any time for any reason, including but not limited to a breach of any representation, warranty, or covenant contained in these Legal Terms, or any applicable law or regulation.

Termination of your candidacy may result in the removal of any materials or information you have submitted. You are prohibited from reapplying under a false identity or on behalf of any third party if your candidacy has been terminated.

Richmoure reserves the right to take appropriate legal action in the event of violations, including civil or injunctive measures, if necessary.

14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove content and services related to the Richmoure Palace Member application process at any time, for any reason, at our sole discretion, without prior notice. However, we have no obligation to update any information on our Services.

We may modify or discontinue all or part of the Services, including the application process, selection procedures, or any related materials, at any time without notice. You agree that Richmoure will not be liable for any loss, damage, or inconvenience caused by changes, interruptions, or discontinuation of the Services.

We do not guarantee that the Services will always be available. Technical issues, maintenance, or other circumstances may result in temporary interruptions, delays, or errors. Nothing in these Legal Terms obligates us to maintain or support the Services, nor to provide corrections, updates, or releases.

15. GOVERNING LAW

These Terms and Conditions and any disputes arising from or related to their interpretation, validity, execution, or termination shall be governed by and construed in accordance with the laws of Italy and the applicable European Union regulations, without regard to conflicts of law principles. The managing entity of Richmoure is Bianca Leonte – P.IVA 12315150966, Via Palmiro Togliatti 34, Corbetta (Milano), Italy.

If you are a consumer residing in the European Economic Area (EEA), you may benefit from the mandatory consumer protection provisions of your country of residence. Nothing in these Terms and Conditions affects your rights as a consumer under the applicable laws of your jurisdiction.

16. DISPUTE RESOLUTION

Informal Negotiations

To expedite the resolution of any dispute, claim, or controversy arising from or related to these Terms and Conditions (each a “Dispute” and collectively, the “Disputes”), the Parties (individually, a “Party” and collectively, the “Parties”) agree to first attempt to resolve any Dispute through good-faith negotiations for a period of at least thirty (30) days before initiating legal proceedings. Such informal negotiations shall commence upon written notice from one Party to the other.

Jurisdiction and Arbitration

If the Dispute cannot be resolved through informal negotiations, it shall be submitted to the competent courts of the place where the consumer resides, in accordance with EU Regulation No. 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

For business users or non-consumer parties, any Dispute shall be exclusively subject to the jurisdiction of the courts of Italy.

Consumers residing in the European Union may also resolve disputes through the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

Restrictions

The Parties agree that any legal proceedings shall be limited to the Dispute between the Parties individually. To the fullest extent permitted by law:

a) No Dispute shall be joined with any other proceeding;

b) No Dispute shall be brought as a class action or through collective proceedings;

c) No Dispute shall be brought in a representative capacity on behalf of the public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes shall not be subject to informal negotiations or arbitration:

a) Any Dispute concerning the enforcement, protection, or validity of a Party’s intellectual property rights;

b) Any Dispute related to allegations of fraud, unauthorized use, or violations of privacy;

c) Any claim for injunctive relief.

If any provision of this section is found to be illegal or unenforceable, that portion shall be severed, and the remainder shall continue in full force and effect.

17. CORRECTIONS

The Services may contain information that includes typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other content related to the candidacy process or the Services offered by Richmoure. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

18. DISCLAIMER

THE SERVICES PROVIDED BY RICHMOURE, INCLUDING THE CANDIDACY PROCESS, ANY ASSOCIATED CONTENT, AND ANY EVENTS OR ACTIVITIES ORGANIZED DURING THE DEVELOPMENT PHASE, ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, RICHMOURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

PAYMENT FOR THE APPLICATION REPRESENTS THE COST OF PARTICIPATING IN THE CANDIDACY PROCESS. IT DOES NOT GUARANTEE AUTOMATIC ACCEPTANCE, MEMBERSHIP, OR FUTURE ACCESS TO RICHMOURE PALACE OR ANY OTHER FACILITY. PARTICIPATION IN EVENTS OR OTHER ACTIVITIES OFFERED DURING THE DEVELOPMENT PHASE IS A PRIVILEGE PROVIDED TO APPLICANTS AND IS SEPARATE FROM THE FINAL SELECTION PROCESS.

RICHMOURE PALACE IS CURRENTLY UNDER DEVELOPMENT. THE OPENING TIMELINE DEPENDS ON MULTIPLE FACTORS, INCLUDING EXTERNAL CONDITIONS BEYOND THE CONTROL OF RICHMOURE. ACCORDINGLY, NO GUARANTEE IS GIVEN REGARDING SPECIFIC DATES OR DEADLINES FOR THE COMPLETION OR OPENING OF RICHMOURE PALACE.

RICHMOURE MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE CONTENT PROVIDED THROUGH THE SERVICES, INCLUDING ANY PDF OR MATERIALS RELATED TO THE CANDIDACY PROCESS. RICHMOURE WILL NOT BE LIABLE FOR ANY ERRORS, INACCURACIES, INTERRUPTIONS, OR OMISSIONS IN THE SERVICES OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THE SERVICES.

RICHMOURE DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY SERVICES OR PRODUCTS THAT MAY BE MENTIONED OR LINKED THROUGH THE SERVICES, AND IS NOT RESPONSIBLE FOR MONITORING OR PARTICIPATING IN ANY TRANSACTIONS BETWEEN USERS AND THIRD-PARTY PROVIDERS. USERS SHOULD EXERCISE CAUTION AND USE THEIR BEST JUDGMENT WHEN INTERACTING WITH THIRD-PARTY ENTITIES OR MATERIALS.

19. LIMITATIONS OF LIABILITY

RICHMOURE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, INCLUDING THE CANDIDACY PROCESS, EVEN IF RICHMOURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RICHMOURE IS NOT RESPONSIBLE FOR ANY DISPUTES OR ISSUES ARISING BETWEEN USERS OR THIRD PARTIES RELATED TO THE SERVICES. EACH USER IS SOLELY RESPONSIBLE FOR THEIR ACTIONS AND ANY CONSEQUENCES THEREOF.

IF RICHMOURE IS FOUND LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR USE OF THE SERVICES, RICHMOURE’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE PREVIOUS 12 MONTHS.

20. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Richmoure, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or related to:

1. Your use of the Services, including the candidacy process;

2. Your violation of these Legal Terms;

3. Your breach of any representation or warranty set forth in these Legal Terms;

4. Your infringement of any third-party rights, including intellectual property rights;

5. Any direct harm or damages you cause to another person through your participation in the Services.

Richmoure reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in such defense.

21. USER DATA

Richmoure maintains certain data transmitted by users for the purpose of managing and improving the Services. While we perform routine backups, users are solely responsible for any data they transmit. Richmoure shall not be liable for any loss or corruption of such data.

22. COMMUNICATIONS

Richmoure communicates with applicants primarily via email (concierge@richmoure.com). By using the Services, you agree to receive communications via these mean. Richmoure does not currently provide SMS notifications.

23. MISCELLANEOUS

These Legal Terms, along with any policies or guidelines posted by Richmoure, constitute the entire agreement between you and us.

If any provision of these Legal Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Legal Terms without affecting the validity of the remaining provisions.

No joint venture, partnership, employment, or agency relationship is created between you and Richmoure as a result of these Legal Terms.

For clarity, the application to become a Member of Richmoure Palace through www.richmoure.com is distinct and separate from the Richmoure Palace project. Participation in the Member selection process does not guarantee access to Richmoure Palace, which is a separate initiative still under development.

24. CONTACT US

For any questions or concerns regarding the Services, you can contact us at:

Richmoure Concierge
Email: concierge@richmoure.com